Help Center

Help Center

We are an online shop, no physical store location. To cut costs and to deliver products to you at wholesale prices, we ship all products directly from the manufacturer to your door. 


The Pet Budz ships products worldwide every day. Shipping is available for all countries around the world


We offer free shipping worldwide on orders over $50. The shipping costs for any orders under $50 are a flat rate of $8.99.


Shipping to the USA: 4-15 business days



International customers: 7-25 business days



Processing time: 1-7 business days


Once your order is dispatched you will receive a shipping confirmation, along with the  tracking details for your order. You can check the status of your order any time on our TRACK ORDER page.


Unfortunately, we are unable to make changes or cancellations after your order has been placed. We apologize for any inconvenience. 


Please EMAIL US with your order number and a photo/video of the fault. Once we receive your request we will arrange a replacement for you. 


Please EMAIL US with your order number and the style you've incorrectly received. Once we receive your request we will ensure you receive your original order.

All prices are charged in US dollars.

If you want to pay with your credit/debit card without signing up with PayPal, you should click on "Pay with Debit or Credit Card".



Your credit card information is only available to PayPal to complete the requested transaction and is not subsequently stored. 

 

The Pet Budz adheres to the highest industry standards to protect your personal information with the best security solutions.



Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the internet for processing payments safely.